Shipping Policy
At Big Bee, we understand the importance of a reliable and efficient shipping process. We strive to provide our customers with a seamless experience from the moment they place an order to the moment it arrives at their doorstep. Our shipping policy is designed to ensure that your items are delivered to you in a timely manner and in perfect condition.
Fast and Reliable Shipping
When you shop with us, you can expect your order to be processed and shipped out within 1-2 business days from our warehouse in Sydney. We work closely with our shipping partners to ensure that your package is delivered to you as quickly as possible. Depending on your location, you can typically expect to receive your order within 2-8 business days.
Tracking Your Order
We understand that it's important for you to know where your package is at all times. That's why we provide tracking information for all orders. Once your order has been shipped, you will receive a tracking number via email.
Shipping Rates
Our shipping rates are calculated based on the value of your order, as well as your location. We strive to offer competitive shipping rates to ensure that you get the best value for your money. You can view the shipping cost for your order during the checkout process.
We offer FREE SHIPPING on orders over $100 AUD excluding shipping costs.
International Shipping
We are proud to offer international shipping to customers around the world. Please note that international shipping may take longer than domestic shipping, depending on your location. Additionally, please be aware that you may be responsible for any customs fees or import taxes that may apply to your order. These fees are determined by your country's customs regulations and are not included in the shipping cost.
Shipping Address
It's important to ensure that you provide us with the correct shipping address when placing your order. We are not responsible for any delays or delivery issues that may arise due to an incorrect or incomplete shipping address. If you need to make any changes to your shipping address after placing your order, please contact our customer service team as soon as possible.
Customer Satisfaction
Your satisfaction is our top priority. If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your shopping experience with Big Bee is nothing short of exceptional.