Shipping policy
SHIPPING POLICY
Last updated: 24 September 2026
Big Bee dispatches standard stocked orders from Sydney. This policy explains our usual processing times, delivery estimates and shipping arrangements.
1. Order processing
Standard stocked orders are generally processed and dispatched within 1 business day.
Delivery times begin after dispatch and can vary by destination, carrier conditions, public holidays and peak periods. Australian deliveries are typically received within approximately 1–5 business days after dispatch, depending on location. These timeframes are estimates rather than guaranteed delivery dates.
Custom-decorated, bulk or team orders have separate production lead times. We will confirm the applicable production timing as part of the quote or order process. Standard stocked-order dispatch times should not be assumed for custom or bulk orders.
2. Free shipping Australia-wide
We offer FREE standard shipping Australia-wide on all orders, with no minimum order value.
Express shipping is available from AUD $9.99 for the first kg, plus $3 for each additional kg, up to 20 kg. For express orders over 20 kg, please contact us.
3. Tracking
Where tracking is available, a tracking number will be sent by email after your order has been dispatched. Tracking events and delivery estimates are provided by the carrier and may change while the parcel is in transit.
4. Delivery delays
We work with delivery carriers to dispatch orders promptly, but delivery times can be affected by events outside our reasonable control, including carrier delays, severe weather, public holidays, network disruptions and peak trading periods.
If your tracking has not updated for an unusual period or you believe a parcel is lost, contact us and we will assist with an investigation with the carrier.
5. Shipping address
Please check your shipping address carefully before submitting your order. If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.
6. Damaged parcels or delivery problems
If an order arrives damaged, or the contents are missing or incorrect, contact us as soon as reasonably possible with your order number and details of the issue. Photos of the parcel and product may help us investigate the matter.
Nothing in this section limits rights that may apply under the Australian Consumer Law.
7. International shipping
International shipping is available to destinations offered at checkout. International shipping rates are calculated by total order weight.
New Zealand: AUD $25 for orders up to 1 kg, then AUD $11 for each additional commenced kilogram, up to 20 kg.
Rest of World: AUD $39 for orders up to 1 kg, then AUD $16 for each additional commenced kilogram, up to 20 kg.
International orders over 20 kg cannot be completed using our standard online shipping rates. Please contact us before ordering so we can review the shipment and provide a shipping quote.
The shipping charge shown at checkout for the destination and order weight is the applicable online rate.
International delivery times vary by destination and customs processing. Customs duties, import taxes, brokerage charges or other local fees may apply. Unless stated otherwise, these charges are determined by the destination country and are the customer's responsibility.
8. Contact us
Big Bee Workwear / GGN Trading Pty Ltd
Unit 4/9 Pioneer Ave, Office 2, Thornleigh NSW 2120, Australia
Phone: (02) 8445 1028
Email: info@bigbee.com.au
Contact page: https://bigbee.com.au/pages/contact-us